> ## Documentation Index
> Fetch the complete documentation index at: https://library.zemuria.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 11.6 Intake, Review, And Resolution Process

### **Step 1 - Acknowledgement**

HR will acknowledge receipt of the complaint within a reasonable timeframe.

### **Step 2 - Triage and Classification**

HR will classify the complaint as:

* grievance,
* misconduct allegation,
* compliance concern,
* POSH (redirect),
* safety issue,
* or mixed category.

HR may take immediate interim steps if there is a risk of harm, retaliation, or evidence destruction.

### **Step 3 - Preliminary Review**

HR may conduct a preliminary review to determine:

* whether sufficient information exists,
* whether immediate action is required,
* whether a formal inquiry is warranted.

### **Step 4 - Inquiry (if required)**

Where needed, HR may:

* interview parties and witnesses,
* review documentation and digital evidence,
* coordinate with IT/security for logs (where relevant),
* seek written statements.

The inquiry process will be handled with confidentiality and professionalism.

### **Step 5 - Outcome and Corrective Action**

Potential outcomes include:

* no action (not substantiated),
* counselling or mediation (where appropriate),
* written warnings or disciplinary action,
* workflow/reporting adjustments,
* training or process changes,
* access restrictions or security changes,
* termination (in serious cases), subject to Company procedure and law.

HR will communicate the decision to relevant parties to the extent appropriate, maintaining confidentiality.