> ## Documentation Index
> Fetch the complete documentation index at: https://library.zemuria.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 11.2 Definition And Guiding Principles

**3. Definitions**

For the purpose of this policy:

1. Complaint: A report of conduct or events that may violate Company policies, laws, or workplace standards.
2. Grievance: A workplace-related concern raised by an employee relating to treatment, decisions, conditions, or conduct affecting them.
3. Complainant: The person raising a complaint or grievance.
4. Respondent: The person against whom the complaint is made (if applicable).
5. Good Faith Complaint: A complaint made honestly, with a reasonable belief that the concern is genuine, even if later not substantiated.
6. Retaliation: Any adverse action taken because an individual raised a complaint, participated in an inquiry, or supported a complainant/witness.

Examples of retaliation include:

* demotion, termination, threats, intimidation,
* unwarranted negative reviews,
* exclusion from key work, projects, or meetings,
* hostile behavior or harassment.

**4. Guiding Principles**

All complaints and grievances are handled using the following principles:

1. Fairness: All parties will be treated respectfully and given an opportunity to be heard.
2. Confidentiality: Information will be shared strictly on a need-to-know basis.
3. Non-Retaliation: Retaliation is prohibited and treated as serious misconduct.
4. Timeliness: Concerns will be addressed promptly, within reasonable timeframes.
5. Documentation: Key steps and outcomes will be recorded by HR.
6. Proportionality: Outcomes will be proportionate to the conduct and risk involved.
7. Compliance: The Company will act in accordance with applicable law and internal procedures.